Director of Customer Success
Position Description:
As the Director of Customer Success with a focus on B2B Sales Support, you will play a pivotal role in ensuring the success and satisfaction of our B2B clients.
Your primary responsibility will be to lead and manage the Customer Success team, aligning their efforts with Enterprise Sales to maximize Commas agency partnerships and create a replicable, professional, smooth, seamless experience for all agency owners.
You will work closely with our Enterprise Sales team to identify, strategize, and execute initiatives that drive consistency and optimal agency financial performance across all Comma agencies.
Position
Responsibilities:
1.
Customer Success Strategy:
Develop and implement a comprehensive B2B Customer Success strategy that aligns with Commas goals and values.
Communicate our successes/wins to network to further solidify best practices and buy in Proactively manage relationship with national footprint of agency owners (100
owners of 40 agencies) Help identify and lead execution of best practices needed for agency success Proactively communicate KPIs and financial projections to both motivate and lead necessary operational adjustments Foster an agency-centric culture across the organization and advocate for agency partner needs at all levels.
Work closely with the Sales team to support their efforts in closing deals, including pre-sales consultations, organizational strategy demonstrations, and addressing client inquiries.
Collaborate on opportunities to improve the sales process and enhance customer satisfaction.
2.
Team Leadership:
Lead, mentor, and inspire the Customer Success team, driving performance excellence and professional growth.
Provide ongoing training and support to ensure the team's ability to deliver exceptional service and sales support.
Establish KPIs and performance metrics to measure team success and identify areas for improvement.
3.
Customer Relationship Management:
Collaborate with owners regarding underperforming agents to enlist their cooperation with removal/replacement Cultivate strong relationships with key stakeholders and decision-makers Proactively address agency owners concerns and issues, ensuring timely resolution and customer satisfaction.
Conduct regular business reviews with agency owners to assess their needs, measure success, and identify areas for improvement.
4.
Operations and Market Insights:
Stay informed about industry trends, market developments, and competitor activities.
Utilize customer feedback to provide insights to key stakeholders that contribute toward the development of new features and enhancements.
Optimize internal reporting to help owners visualize impact on operations Knowledge, Skills, and Abilities:
Experience and Knowledge Requirements:
- Bachelor's degree in Business, Marketing, or a related field; a Master's degree is a plus.
Proven experience in a B2B Customer Success or Sales Leadership role, with a track record of exceeding targets and driving revenue growth.
Must have functional understanding of how to use agency financial statements Strong understanding of B2B sales processes and the ability to collaborate effectively with Sales teams.
Skills and Abilities:
- Excellent leadership skills, with the ability to motivate and guide a team to achieve exceptional results.
Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships.
Analytical mindset with a data-driven approach to problem-solving and decision-making.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
What We Offer:
Comprehensive Onboarding and TrainingCompetitive Benefits package including medical, dental, and vision401K retirement plan with company matchCareer development and advancement opportunities within a growing company Additional Information:
Comma Insurance was established in 2014 to serve customers with integrity, compassion, and excellence; delivering quality service for our clients, partners, and colleagues.
Our 5 Core Values guide our every interaction through an approach that is:
Bold Personal Authentic Sturdy Excellence We refuse to be the big-box insurance company, and our clients love us because we take real, tangible steps to put them first.
If you are looking to challenge yourself, collaborate with an amazing team, and enjoy helping clients Apply today and join our winning team!PI226156813 Recommended Skills Accounting Analytical Business To Business Communication Consulting Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
As the Director of Customer Success with a focus on B2B Sales Support, you will play a pivotal role in ensuring the success and satisfaction of our B2B clients.
Your primary responsibility will be to lead and manage the Customer Success team, aligning their efforts with Enterprise Sales to maximize Commas agency partnerships and create a replicable, professional, smooth, seamless experience for all agency owners.
You will work closely with our Enterprise Sales team to identify, strategize, and execute initiatives that drive consistency and optimal agency financial performance across all Comma agencies.
Position
Responsibilities:
1.
Customer Success Strategy:
Develop and implement a comprehensive B2B Customer Success strategy that aligns with Commas goals and values.
Communicate our successes/wins to network to further solidify best practices and buy in Proactively manage relationship with national footprint of agency owners (100
owners of 40 agencies) Help identify and lead execution of best practices needed for agency success Proactively communicate KPIs and financial projections to both motivate and lead necessary operational adjustments Foster an agency-centric culture across the organization and advocate for agency partner needs at all levels.
Work closely with the Sales team to support their efforts in closing deals, including pre-sales consultations, organizational strategy demonstrations, and addressing client inquiries.
Collaborate on opportunities to improve the sales process and enhance customer satisfaction.
2.
Team Leadership:
Lead, mentor, and inspire the Customer Success team, driving performance excellence and professional growth.
Provide ongoing training and support to ensure the team's ability to deliver exceptional service and sales support.
Establish KPIs and performance metrics to measure team success and identify areas for improvement.
3.
Customer Relationship Management:
Collaborate with owners regarding underperforming agents to enlist their cooperation with removal/replacement Cultivate strong relationships with key stakeholders and decision-makers Proactively address agency owners concerns and issues, ensuring timely resolution and customer satisfaction.
Conduct regular business reviews with agency owners to assess their needs, measure success, and identify areas for improvement.
4.
Operations and Market Insights:
Stay informed about industry trends, market developments, and competitor activities.
Utilize customer feedback to provide insights to key stakeholders that contribute toward the development of new features and enhancements.
Optimize internal reporting to help owners visualize impact on operations Knowledge, Skills, and Abilities:
Experience and Knowledge Requirements:
- Bachelor's degree in Business, Marketing, or a related field; a Master's degree is a plus.
Proven experience in a B2B Customer Success or Sales Leadership role, with a track record of exceeding targets and driving revenue growth.
Must have functional understanding of how to use agency financial statements Strong understanding of B2B sales processes and the ability to collaborate effectively with Sales teams.
Skills and Abilities:
- Excellent leadership skills, with the ability to motivate and guide a team to achieve exceptional results.
Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships.
Analytical mindset with a data-driven approach to problem-solving and decision-making.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
What We Offer:
Comprehensive Onboarding and TrainingCompetitive Benefits package including medical, dental, and vision401K retirement plan with company matchCareer development and advancement opportunities within a growing company Additional Information:
Comma Insurance was established in 2014 to serve customers with integrity, compassion, and excellence; delivering quality service for our clients, partners, and colleagues.
Our 5 Core Values guide our every interaction through an approach that is:
Bold Personal Authentic Sturdy Excellence We refuse to be the big-box insurance company, and our clients love us because we take real, tangible steps to put them first.
If you are looking to challenge yourself, collaborate with an amazing team, and enjoy helping clients Apply today and join our winning team!PI226156813 Recommended Skills Accounting Analytical Business To Business Communication Consulting Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
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