Customer Care Service Technician (Warranty Department)
General Purpose:
To complete all Customer Care requests in assigned area of city.
Supervision Received:
Works under the direct supervision of the Director of Customer Care.
Supervision Exercised:
NonePosition Type:
ExemptEssential Duties and
Responsibilities:
Responsible for conducting homeowner orientations and quality inspections Coordinate customer appointments and ensure satisfaction Present recommendations to Director of Customer Care Provide status reports on any open service request Follow up on outstanding work orders Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers Attend construction meetings and communicate progress reports Attend all staff meetings Establish a positive rapport with customers, vendors, and subcontractors Perform minor repairs in residential homes Any other duties assigned Minimum Qualifications for Customer Care Service Technician:
High school diploma or GED Five (5) years of work-related experience Valid driver's license Knowledge, Skills, and Ability:
Strong Maintenance and repair background Must have general knowledge of Microsoft Excel Must have general knowledge of Microsoft Outlook Must be able to confidently use a smartphone (iPhone) Must have professional writing skills Knowledge of basic construction procedures Ability to coordinate and plan own schedule Strong organizational and communication skills Good time management skills Willingness to be a member of a dedicated team Work Environment:
Driving and outside environment.
The noise level is moderate but varies.
Physical Demands:
Occasionally required to sit and use their fingers, to handle or feel.
Occasionally required to stand, walk, reach with arms and hands, and to stoop of kneel.
Must be able to carry equipment up to 50 lbs.
Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Exposure to outdoor work sites; dirt, dust, fumes, heat, cold, noise, odors, wetness, humidity, and darkness.
Some bending, stooping, climbing, reaching, crawling, lifting, carrying, and walking.
Subject to drive to various locations in varying weather conditions.
Tools and Equipment:
iPad and iPhone provided, and some hand/power tools.
Expectations for all Employees:
All employees will support the organization's mission and vision by exhibiting the following behaviors:
Excellence and competence Collaboration and innovation Respect and dedication Accountability and ownership Home Creations is an equal opportunity employer.
Keywords:
warranty, customer service, home building, customer care, homeowner orientation, vendor relations, quality inspections, QI, service requests, work order, warranty area manager, warranty customer service, warranty customer carePI226551816 Recommended Skills Communication Construction Customer Service Friendliness Maintenance Microsoft Excel Estimated Salary: $20 to $28 per hour based on qualifications.
To complete all Customer Care requests in assigned area of city.
Supervision Received:
Works under the direct supervision of the Director of Customer Care.
Supervision Exercised:
NonePosition Type:
ExemptEssential Duties and
Responsibilities:
Responsible for conducting homeowner orientations and quality inspections Coordinate customer appointments and ensure satisfaction Present recommendations to Director of Customer Care Provide status reports on any open service request Follow up on outstanding work orders Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers Attend construction meetings and communicate progress reports Attend all staff meetings Establish a positive rapport with customers, vendors, and subcontractors Perform minor repairs in residential homes Any other duties assigned Minimum Qualifications for Customer Care Service Technician:
High school diploma or GED Five (5) years of work-related experience Valid driver's license Knowledge, Skills, and Ability:
Strong Maintenance and repair background Must have general knowledge of Microsoft Excel Must have general knowledge of Microsoft Outlook Must be able to confidently use a smartphone (iPhone) Must have professional writing skills Knowledge of basic construction procedures Ability to coordinate and plan own schedule Strong organizational and communication skills Good time management skills Willingness to be a member of a dedicated team Work Environment:
Driving and outside environment.
The noise level is moderate but varies.
Physical Demands:
Occasionally required to sit and use their fingers, to handle or feel.
Occasionally required to stand, walk, reach with arms and hands, and to stoop of kneel.
Must be able to carry equipment up to 50 lbs.
Reasonable Accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Exposure to outdoor work sites; dirt, dust, fumes, heat, cold, noise, odors, wetness, humidity, and darkness.
Some bending, stooping, climbing, reaching, crawling, lifting, carrying, and walking.
Subject to drive to various locations in varying weather conditions.
Tools and Equipment:
iPad and iPhone provided, and some hand/power tools.
Expectations for all Employees:
All employees will support the organization's mission and vision by exhibiting the following behaviors:
Excellence and competence Collaboration and innovation Respect and dedication Accountability and ownership Home Creations is an equal opportunity employer.
Keywords:
warranty, customer service, home building, customer care, homeowner orientation, vendor relations, quality inspections, QI, service requests, work order, warranty area manager, warranty customer service, warranty customer carePI226551816 Recommended Skills Communication Construction Customer Service Friendliness Maintenance Microsoft Excel Estimated Salary: $20 to $28 per hour based on qualifications.
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